We take great care that your shipment is the correct product and quantity. In the event of a discrepancy or need to return or exchange a product, please contact our service staff within 5 business days at 780-757-5990 or via email at returns@bigrigpower.com.
Please phone us before returning any products at 1-855- 244-7441
- All returns or exchanges must be inspected by us before an exchange item or credit can be issued.
- Some returns may carry a restocking fee from 15% to 40%.
- We cannot accept returns or exchanges after 30 days from the date on the invoice.
- We cannot accept returns or exchanges on any parts that have been installed.
- All returns or exchanges must be accompanied by the original invoice.
- If you receive an order from us that has been damaged during the shipping process, you must file a claim with the freight carrier as soon as possible. Always save the original packing materials for inspection.
Please ship all returns to:
Big Rig Power
15515-115A Avenue NW,
Edmonton Alberta, T5M 3S7
CANADA
